SHIPPING AND RETURNS
We ship our products to 240 counties worldwide within days of harvest pure and straight from Ceylon.
You could check the shipping rate to your country by adding a product to your shopping cart and selecting the country.
Once an order is placed with us the online tracking information will be emailed to you within two working days. The shipment will be delived to your doorstep within 3 – 5 working days if not held by customs at your end.
By placing an order with Dru Era you acknowledge that you have read and agreed with our store policies.
Shipping method : Dru Era will select either Fedex or DHL to ship your orders.
Shipping Rates : The fees for each shipment will be based on weight including packaging.
We can ship your order to 240 countries listed in our shopping cart. Remember that you are responsible for any taxes, duties, or customs fees charged by your local government.
International customers are responsible for all local import fees and duties associated with your order. Check with local authorities concerning any applicable taxes, duties, and/or customs delays before placing your order. We are not responsible for any of these fees or delays.
Some countries place restrictions on certain imports, and some of these imports are banned altogether. Please check with your local authorities before placing an order. While we can refund the merchandise cost if an item is returned to us due to import restrictions, we cannot refund the shipping and handling charges. In some cases, customs officials will confiscate the restricted items, in which can we cannot refund the merchandise or the shipping and handling costs.
Dru Era’s goal is to provide the fastest possible service to its customers. In order to accomplish this goal, orders are automatically processed shortly after they are received. We currently cannot guarantee that we will be able to cancel your order. We recommend that all guests wishing to cancel an order do so within one hour of original order placement. If your order has not been cancelled within this timeframe, there is a good chance that your order could already be on its way to you.
To cancel your order, please contact us by emailing us at [email protected] Please note that a finance charge of $5.00 will be levied on all cancelled orders. If your order has been shipped already, it will be treated as a return.
Customer satisfaction is our primary. We hope you enjoy your experience at Dru Era. However, if for some reason you are not satisfied with a product, please email us at [email protected] within 2 days of receiving the merchandise for return authorization. Once approved, you will be given a return authorization number. Unauthorized returns and refused items will not be accepted for refunds.
A 20% restocking charge and a US$5.00 refund charge will be levied on all returns. Shipping charges, other shipping related duties and/or other taxes incurred on our end regarding the return will also be deducted from your refund. Please pack the item in its original packaging (unused) and send back to us with the shipping charges prepaid by you. Clearly mark on the box “RETURN TO VENDOR.”
Upon receipt of the return, we will credit your credit card for the merchandise only. Please note that the original and return shipping charges are non-refundable. Because of their perishable nature, all food and/or beverage items are also non-returnable and non-refundable. We reserve the right to refuse returns that are not sent back within one week of authorization. Please note that REFUSED SHIPMENTS will not be refunded.
In cases where there are items in your order that are unavailable/out of stock, the item(s) will be backordered. We will ship these items to you as soon as they are available, at NO COST to you. Should the item(s) be unavailable for an indeterminate period of time (or if they are unavailable for more than 2 weeks), we reserve the right to cancel the backordered items and REFUND you the cost of the unavailable items.
If a backorder causes your order to be sent in more than one shipment, we pay regular Ground shipping on all shipments following the original order (excluding international orders).
Problems with Order Processing
We at Dru Era are dedicated to processing your order as quickly as possible. Some factors that may delay order processing are:
If there are problems processing your credit card, we will attempt to contact you. If we do not receive a response within a reasonable time period, we cannot be held liable for the order.
(may be incomplete or incorrect)
If you have mistakenly chosen your shipping method, we will contact you with the correct shipping charges for your order.
We will always contact you should the processing of your order be delayed in any way.
Please contact me if you do require any further clarification.